Optimizing research processes, including service portfolio management and process improvement.

Process Management

• Documentation and optimization of administrative research processes

• Application/development of industry best practices and benchmarks

• Gathering and analysis of business requirements

• Change management and training

 Workflow Management

• Design and implementation of automated workflow solutions

• Clinical Research service tracking and billing

• Data Science service tracking and billing

 Business System Management

• Cloud-based, collaborative tools & workflows (eg, Monday.com, Harvest App, Jotform, Zapier)

• User management and training

• Master data and transactional data management

 Performance Analytics & Reporting

• Definition and systematic tracking of business performance metrics/KPI

• Development of management dashboards (eg, Tableau, Monday.com)

• Provision of leadership decision support and ad-hoc reporting

CRT Business Intelligence (BI) provides data-driven decision support to solve complex business problems. 

CRT BI plays a leading role in identifying and prioritizing key initiatives and continuous improvement efforts to advance clinical research at UCSD across CRUs.  Click the button below to request BI services.

  Some CRT BI Services Include:

• Data integration, automation, and optimization across CRUs and central offices

• Report development and access

• Dashboard creation and management

• Data analytics

• Establish Core Infrastructure

  • Review, develop, and implement Standard Operating Procedures (SOPs) for CRU operations

• Optimize Systems and Tools

  • Evaluate and deploy software solutions such as Harvest and Monday.com for time tracking and workload management

  • Configure Velos/CTMS workflows for participant registration and tracking

  • Create a study activation tracking system to monitor and improve timelines

• Support Financial Sustainability

  • Partner with fund managers and finance teams to establish a recharge model that accurately recovers costs and supports CRU growth

• Develop Communication and Training Frameworks

  • Produce boilerplate communications and guidance for staff and investigators to ensure consistent understanding of CRU processes

  • Implement a communication strategy for disseminating updates and directives

CRT manages a suite of cloud-based collaboration and productivity applications to support clinical research operations and streamline administrative workflows. These state-of-the-art applications offer intuitive and responsive user interfaces, advanced collaboration and reporting capabilities, as well as seamless, API-enabled application integrations & data connections.